Return & Cancellation Policy

ALL DIAMOND PLATED FLOOR MATS ARE CUSTOM CUT AND MADE TO ORDER.  THEREFORE, THIS PRODUCT IS NOT RETURNABLE.

EXCEPTION:

If the DIAMOND PLATED FLOOR MATS you ordered do not fit properly or an incorrect item was shipped (due to our error), you must provide photographs of the issue.  Furthermore,  Automotive Interiors will:

    1.  Replace the item or portion of the item that does not fit properly
    2.  Issue a Prepaid Label for return of the incorrect item
    3.  Pay the shipping costs to replace the item

Please note the following:

In order for Automotive Interiors to determine the correct course of action for replacement, it may be necessary to have the incorrect item returned prior to sending out the new item.

Replacement items will be shipped via the same shipping method as the original order.

DAMAGED & MISSING ITEMS:
Should a product arrive damaged/broken or missing a component, you must contact us within 10 days at 800-814-7533, or email returns@automotiveinteriors.com.  Be sure to keep the box and merchandise, as the shipping company may wish to inspect the damage.  A replacement item will be sent out as quickly as possible, and we will make arrangements for the damaged item to be returned (if necessary).  You will be contacted via email within 2 business days with return instructions.  You may be required to forward a photograph of the damaged item.

ADDITIONAL CHARGES:
Any address correction that is billed to Automotive Interiors thru any any shipping company, such as UPS, Fedex, etc. will be charged to the customer at a rate of $11.00.

CANCELLATIONS:  (Applies to orders that have not been cut and/or shipped)

Credit Card & Paypal Transactions: Orders must be cancelled by 4pm ET on the same day the order was placed.  Beyond that time, the order is subject to a 4% processing fee (based on the order total) to cover the credit card merchant fees.

ORDERS THAT HAVE BEEN CANCELLED BY AUTOMOTIVE INTERIORS ARE NOT SUBJECT TO ANY CANCELLATION FEES.